Privacy Policy & SMS Terms of Service

Wellness MD | wellnessmdhealth.com Last Updated: May 8, 2026
 

1. Introduction

Wellness MD ("we," "us," or "our"), located at 3075 Hospital Gate #220, Oakville, ON, Canada, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (wellnessmdhealth.com), contact us, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access the website or use our services.

This policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, mailing address

• Health information: Symptoms, medical history, and other health-related details you share with us

• Appointment information: Scheduling data, visit history, and service preferences

• Technical information: IP address, browser type, device information, and website usage data (via cookies and analytics tools such as Google Analytics)

• SMS/Text messaging information: Phone number and message content when you opt in to receive SMS communications from us

• Payment information: Billing details when you purchase services (processed securely through third-party payment processors)

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3. How We Use Your Information

We use your personal information to:

• Provide, manage, and improve our medical and wellness services

• Schedule and confirm appointments

• Communicate with you about your care, including via SMS, email, or phone

• Respond to inquiries and provide customer support

• Send health tips, program updates, and promotional communications (with your consent)

• Comply with legal and regulatory obligations

• Analyze website usage to improve our content and user experience

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4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors (e.g., scheduling platforms, payment processors, IT support) who assist us in operating our business. These parties are contractually bound to protect your information and may only use it for the purposes we specify.

• Healthcare providers: If your care involves referrals or coordination with other practitioners, relevant information may be shared with your consent.

• Legal obligations: We may disclose information if required by law, court order, or regulatory authority.

• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections.

 

SMS Consent: SMS opt-in consent and phone numbers collected for SMS communications are never shared with third parties or affiliates for their own marketing purposes. This information is used solely to send you messages from Wellness MD.

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5. SMS Communications & Terms of Service

Opt-In

By providing your phone number and opting in through a web form, in person, or by another method, you consent to receive SMS text messages from Wellness MD. These messages may include:

• Appointment reminders and confirmations

• Health tips and wellness program updates

• Follow-up care information

• General communications from our team

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Message Frequency

Message frequency varies depending on your interactions with us and any programs you are enrolled in.

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Rates

Message and data rates may apply. Please check with your mobile carrier for details.

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Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message, and no further SMS messages will be sent.

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Help

For assistance, reply HELP to any message or visit our website at https://www.wellnessmdhealth.com.

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Privacy

SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes. See this full Privacy Policy at https://www.wellnessmdhealth.com/privacy-policy.

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6. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience and analyze site traffic. We use:

• Essential cookies: Required for basic website functionality

• Analytics cookies: Tools such as Google Analytics to understand how visitors use our site

• Marketing cookies: To provide relevant advertisements based on your interests

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You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

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7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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8. Your Privacy Rights (PIPEDA)

As a Canadian resident, you have the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete information

• Withdraw consent to our collection or use of your information (subject to legal or contractual restrictions)

• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

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To exercise any of these rights, please contact us at: 📧 info@wellnessmdhealth.com

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9. Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

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10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

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11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

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13. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

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Wellness MD

Unit 220, 3075 Hospital Gate,

Oakville, ON, L6M 1M1

Canada

📧 info@wellnessmdhealth.com

🌐 https://www.wellnessmdhealth.com